This agreement outlines the LIMITED WARRANTY coverage supplied by CycleBoard hereinafter to be called the COMPANY to the USER, which is defined as an individual who has purchased the CycleBoard (hereinafter to be called the PRODUCT) in a retail establishment or via an online store as approved by the COMPANY or from a COMPANY authorized sales representative.
The COMPANY warrants that the PRODUCT, other than the grip tape/deck, tires, and the battery pack will be free from defects in the materials and workmanship for a period of 12 months. *Starting 11/1/2021 – The warranty for the chassis body and motor have been extended to 36 months. The warranty for the battery pack is 6 months.
The COMPANY recommends that the USER first utilize the support materials shipped with the PRODUCT, PRODUCT diagnostics, the information contained on the internet, and email support. If unsuccessful to obtain the service under this WARRANTY the USER must notify the COMPANY or its authorized service representative.
CycleBoard also provides paid repairs and parts for sale for products that are out of warranty.
If the PRODUCT proves defective AND a claim is filled during the warranty period, the COMPANY at its option, will:
1. Repair the PRODUCT by means of telephone support, email support, or by providing service at no charge for the parts or labor.
2. Replace the PRODUCT with a comparable PRODUCT which may be new or refurbished.
3. Refund the original amount paid for the PRODUCT, less a reasonable allowance for the usage, upon its return.
Component warranty duration notes from the defects in the materials and workmanship.
The following are not covered by the warranty
ALL IMPLIED WARRANTIES (INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF THE MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO THE ABOVE 36 MONTH / 12 MONTH / 6 MONTH WARRANTY PERIODS. CYCLEBOARD, INC. FURTHER DISCLAIMS ALL EXPRESS WARRANTIES.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you if inconsistent with controlling state law.
This website is operated by Cycleboard, Inc. Throughout the site, the terms “we”, “us” and “our” refer to Cycleboard, Inc. Cycleboard, Inc offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Cycleboard.com respects your privacy and the security of your personal information, and we want to do as much as we can to protect it.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
With your permission, we may send you emails about our store, new products, and other updates.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com
Our payments are processed through Shopify. They provide us with the online payment platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.
4. Third-Party Services
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
You may also have the ability to interface, through the use of APIs, with third-party websites such as social websites like Facebook and Twitter. Be advised that we cannot be responsible for any breaches of privacy that may arise from the use of these third-party websites.
We may send you periodic emails that concern updates or features. Nobody likes spam, so we make sure to comply with the CAN-SPAM Act of 2003, 15 U.S.C. 7701 whenever we send you these goodies. If you feel that you are receiving unwanted messages from us (which we hope isn’t the case!) then please use the unsubscribe button or email us at firstname.lastname@example.org to remove yourself from our list. Please allow for up to ten (10) business days to process the removal.
Third Party Pixels and Cookies
5. Non-Personal Information
We may collect information about you that we consider to be less sensitive. When you access our website, we may collect such things as your IP address, browser, operating system, and other information that helps us know about the general nature of our visitors. We use this information to improve the Cycleboard online experience.
We also may use tracking cookies to help ourselves or third party advertisers increase the effectiveness and quality of, and interest in, our marketing programs, or for other advertising or marketing purposes.
Any advertisements served by Google, Inc. and affiliated companies may be controlled using cookies. These cookies allow Google to display ads based on your visits to this site and other sites that use Google advertising services. Learn how to opt-out of Google’s cookie usage. As mentioned above, any tracking done by Google through cookies and other mechanisms is subject to Google’s own privacy policies.
Your use of the Site may require that you have cookies turned on, depending on your preferences.
7. Access to Information and Data Storage
We may host data with third parties and allow third parties to access, maintain, or otherwise use your information for purposes that we deem conducive to improving our business and service. We will strive to always deal with reputable providers, but we cannot make any guarantees. As such, you hereby agree that we are not liable for any privacy breaches that may occur as a result of the actions of third parties. In addition, how you interact with our site may be shared with the third-party service that you used to log in, which means you are also storing information on their servers, which is governed by their own agreements.
8. Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
10. California Online Privacy Protection Act
12. Users from outside the United States
We may have users who are from outside the United States. If you are, you are acknowledging that your information is being transferred from your country to ours. To the extent we are required, we maintain our Site and information collection practices in a way that conforms with most laws. If you are from a jurisdiction who’s information collection practices differ from ours, please notify us so that we may take necessary action. This may include terminating your account and deleting your information. We are committed to resolving those issues, so if you have any questions about how we collect or use your information you may email us at email@example.com.
13. Questions and Contact Information
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at Cycleboard, Inc.
Returning Products within 30 Days of Purchase: If you are not satisfied with the Product(s) that you purchased through our Website, you may return the Product(s) within thirty (30) days from the date that we deliver the applicable Product(s) for a refund less a 15% restocking fee. The company will provide a refund for the cost of the Product(s) not including any shipping charges within thirty (30) days of our email to you confirming your refund. The Product(s) must not be damaged as determined in our sole discretion and must be returned in the original shipping package. Follow these steps to return the Product(s) purchased through our Website within thirty (30) days of the date that we deliver the applicable Product(s):
*NOTE: We do not accept returns for accessory items. Only CycleBoard vehicles qualify for our returns policy.
Contact our Support team to initiate the return process and request an RMA (Return Merchandise Authorization). Contact us at email@example.com.
Create a shipping label addressed to “CycleBoard, Inc. – Returns”
Pack the Products in the original packaging and ensure the original packaging is still in good working order for shipping.
Once the Product(s) are received and verified, you will receive a confirmation email with the details of your refund.
The Product(s) must be received by Cycleboard within 30 days of the date that we delivered the Product(s). Cycleboard is not responsible for recovering the Product(s) from you or any third-parties, including shippers, or any delays caused by you or any third-parties, including shippers, and you acknowledge and agree that if Cycleboard does not receive the returned Product(s) within 30 days of the date that we delivered the Product(s), you will not be entitled to a refund.