Frequently Asked Questions
Below is a list of the most common questions we receive from customers. Can't find what you're looking for? Use the HELP widget in the bottom right-hand corner to contact us directly.
CycleBoard Models & features
Can I ride my CycleBoard without power?
Yes, the CycleBoard free wheels very well so it’s no problem if you run out of battery.
What is the maximum age to ride?
There is none! We have customers in their 60's, 70's , 80's, and even a few in there 90's. CycleBoarding is for everyone.
What is the minimum age that you recommend for riding?
Although steering the CycleBoard is designed to be easy and intuitive for most riders, our current models can reach faster top speeds and should not be used by children. We have recently added a speed limit feature in the display to assist with speed control but we strongly suggest having adult supervision for riders under the age of 18.
Do I need a license to ride a CycleBoard?
Please review your towns local rules and laws as each city, state, and country has its own requirements. We also strongly encourage the use of helmets and safety equipment/gear when riding.
Can I ride in cold/hot weather?
Yes, although riding in extremely cold/hot temperatures can reduce the battery range.
Can I ride on any terrain?
The Elite and Elite Pro models are designed primarily for use on paved areas but can be ridden on light trails as well. The Rover/Golf models are designed for all-terrain use.
What is the best way to clean my CycleBoard?
Wipe it down with a wet cloth and avoid spraying it directly with high pressure.
Where can I compare all of the CycleBoard models?
Please visit the Boards page to see the different features each model has to offer.
What maintenance is required for my CycleBoard?
Required maintenance items include charging the battery, maintaining proper tire pressure, and bleeding the hydraulic brakes if required. We provide brake bleed kits on our accessories page and the brakes can be bled in about 10 minutes or bike shops are experts at bleeding hydraulic brakes if you don't want to do it yourself.
Parts & Accessories
What kind of batteries do you use?
The CycleBoard uses rechargeable Lithium-Ion battery packs built exclusively with 18650 LG cells, very similar to those used in Tesla. We have taken great care to ensure our battery packs are built to the highest standards of safety and performance. Click here for more Battery Details
Does CycleBoard sell accessories and provide replacement parts?
Yes! You can check out the list of options available on our Accessories and Maintenance page.
Payment & Shipping
CycleBoard Shipping Policy
CycleBoard Shipping Policy
This document sets out the shipping policy that applies to customers who make a purchase at CycleBoard.com. If you have any questions, please contact our customer service team on 800-517-0311 or firstname.lastname@example.org.
Shipping Options & Delivery Costs
CycleBoard currently ships to the following locations:
1) The LOWER 48 States.
2) Hawaii & Alaska: Shipments to Hawaii and Alaska are available. Please contact us for a shipping quote.
3) Canada: Shipments to Canada are available. Please contact us for a shipping quote.
5) Everywhere Else: We currently do not ship individual orders to any other countries but if you are looking to place a larger order, please contact us at email@example.com for more details.
Shipping cost is calculated on a “per order” basis and is based on the size and weight of the package.
Order Processing Time
Most "In-Stock" products ship within 1-3 business days from date of order via FedEx Ground or USPS in the lower 48 states (excluding AK & HI). Once your product is picked up from our warehouse in Costa Mesa, CA, you will automatically receive an email with your tracking information showing the anticipated delivery date. If you haven't received an email with this information yet it simply means your order hasn't been shipped.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once your order has shipped. We are sorry but we do not ship to P.O. boxes.
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.
If you are not satisfied with the Product(s) that you purchased through our Website, you may return the Product(s) within thirty (30) days from the date that we deliver the applicable Product(s) for a refund less a 15% restocking fee. The company will provide a refund for the cost of the Product(s) not including any shipping charges within thirty (30) days of our email confirming your refund. The Product(s) must not be damaged as determined in our sole discretion and must be returned in the original shipping package.
*NOTE: We do not accept returns for accessory items. Only CycleBoard vehicles qualify for our returns policy.
Can I finance my CycleBoard?
Yes you can! We offer financing on all of our Boards through Affirm. Just enter a few pieces of information right on our site and get a instant decision. There are no hidden fees, you will know up front what you'll owe, how long your payments will be for, and when your Board will be paid off. Make payments easily and simply right from the Affirm app.
A down payment may be required. Subject to eligibility check and approval. Payment options depend on your purchase amount. Estimated payment amount excludes taxes and shipping fees. Actual terms may vary. Payment options through Affirm are provided by these lending partners: affirm.com/lenders. Visit affirm.com/help for more info.
Is my CycleBoard ready to ride out of the box?
Your CycleBoard comes ready to ride out of the box with the exception of installing the front wheels. Follow the instructions included in the box to install the front wheels which will take 5-10 min. It's also a good idea to fully charge your battery before your first ride. Lastly, make sure to read and understand the owners-manual and safety labels for your particular CycleBoard model. You can sell all owners manuals HERE
Returning Products within 30 Days of Purchase: If you are not satisfied with the Product(s) that you purchased through our Website, you may return the Product(s) within thirty (30) days from the date that we deliver the applicable Product(s) for a refund less a 15% restocking fee. The company will provide a refund for the cost of the Product(s) not including any shipping charges within thirty (30) days of our email to you confirming your refund. The Product(s) must not be damaged as determined in our sole discretion and must be returned in the original shipping package. Follow these steps to return the Product(s) purchased through our Website within thirty (30) days of the date that we deliver the applicable Product(s):
*NOTE: We do not accept returns for accessory items. Only CycleBoard vehicles qualify for our returns policy.
Contact our Support team to initiate the return process and request an RMA (Return Merchandise Authorization). Contact us at firstname.lastname@example.org.
Create a shipping label addressed to “CycleBoard, Inc. – Returns”
Pack the Products in the original packaging and ensure the original packaging is still in good working order for shipping.
Once the Product(s) are received and verified, you will receive a confirmation email with the details of your refund.
The Product(s) must be received by Cycleboard within 30 days of the date that we delivered the Product(s). Cycleboard is not responsible for recovering the Product(s) from you or any third-parties, including shippers, or any delays caused by you or any third-parties, including shippers, and you acknowledge and agree that if Cycleboard does not receive the returned Product(s) within 30 days of the date that we delivered the Product(s), you will not be entitled to a refund.
Terms of Service
This website is operated by Cycleboard, Inc. Throughout the site, the terms “we”, “us” and “our” refer to Cycleboard, Inc. Cycleboard, Inc offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
- Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
- General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
- Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
- Modifications To The Service and Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
- Products And Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
- Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
- Shipping and Delivery
Shipping and handling charges will depend on the value of your order and the country to which the product is being shipped. Any customs duties or tariffs that may be imposed on the deliveries will be paid by you.
In some cases, some products might not be available for all countries. You will be informed of any such territorial restrictions before you can purchase the product.
Any delivery dates provided to you in connection with your order are estimates. Although the aim is to provide you with as accurate estimates as possible, CycleBoard cannot guarantee that they are accurate.
CycleBoard reserves the right to deliver the ordered products in separate shipments.
The product that is delivered to you will become your property at the time that you receive it provided that CycleBoard has received full payment for the product. As soon as CycleBoard has delivered the product to you, you will become completely responsible for it and for any loss or damage to it thereafter.
- Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
- Third-Party Links
Certain content, products, and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
- User Comments, Feedback, and Other Submissions
If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
- Personal Information
- Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
- Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
- Disclaimer of Warranties, Limitation of Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Cycleboard, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Cycleboard, Inc and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
- Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
- Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of California.
- Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
- Contact Information
Questions about the Terms of Service should be sent to us at email@example.com.
Cycleboard.com respects your privacy and the security of your personal information, and we want to do as much as we can to protect it.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
With your permission, we may send you emails about our store, new products, and other updates.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at firstname.lastname@example.org
Our payments are processed through Shopify. They provide us with the online payment platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.
4. Third-Party Services
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
You may also have the ability to interface, through the use of APIs, with third-party websites such as social websites like Facebook and Twitter. Be advised that we cannot be responsible for any breaches of privacy that may arise from the use of these third-party websites.
We may send you periodic emails that concern updates or features. Nobody likes spam, so we make sure to comply with the CAN-SPAM Act of 2003, 15 U.S.C. 7701 whenever we send you these goodies. If you feel that you are receiving unwanted messages from us (which we hope isn’t the case!) then please use the unsubscribe button or email us at email@example.com to remove yourself from our list. Please allow for up to ten (10) business days to process the removal.
Third Party Pixels and Cookies
5. Non-Personal Information
We may collect information about you that we consider to be less sensitive. When you access our website, we may collect such things as your IP address, browser, operating system, and other information that helps us know about the general nature of our visitors. We use this information to improve the Cycleboard online experience.
We also may use tracking cookies to help ourselves or third party advertisers increase the effectiveness and quality of, and interest in, our marketing programs, or for other advertising or marketing purposes.
Any advertisements served by Google, Inc. and affiliated companies may be controlled using cookies. These cookies allow Google to display ads based on your visits to this site and other sites that use Google advertising services. Learn how to opt-out of Google’s cookie usage. As mentioned above, any tracking done by Google through cookies and other mechanisms is subject to Google’s own privacy policies.
Your use of the Site may require that you have cookies turned on, depending on your preferences.
7. Access to Information and Data Storage
We may host data with third parties and allow third parties to access, maintain, or otherwise use your information for purposes that we deem conducive to improving our business and service. We will strive to always deal with reputable providers, but we cannot make any guarantees. As such, you hereby agree that we are not liable for any privacy breaches that may occur as a result of the actions of third parties. In addition, how you interact with our site may be shared with the third-party service that you used to log in, which means you are also storing information on their servers, which is governed by their own agreements.
8. Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
10. California Online Privacy Protection Act
12. Users from outside the United States
We may have users who are from outside the United States. If you are, you are acknowledging that your information is being transferred from your country to ours. To the extent we are required, we maintain our Site and information collection practices in a way that conforms with most laws. If you are from a jurisdiction who’s information collection practices differ from ours, please notify us so that we may take necessary action. This may include terminating your account and deleting your information. We are committed to resolving those issues, so if you have any questions about how we collect or use your information you may email us at firstname.lastname@example.org.
13. Questions and Contact Information
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at Cycleboard, Inc.
This agreement outlines the LIMITED WARRANTY coverage supplied by CycleBoard hereinafter to be called the COMPANY to the USER, which is defined as an individual who has purchased the CycleBoard (hereinafter to be called the PRODUCT) in a retail establishment or via an online store as approved by the COMPANY or from a COMPANY authorized sales representative.
The COMPANY warrants that the PRODUCT, other than the grip tape/deck, tires, and the battery pack will be free from defects in the materials and workmanship for a period of 12 months. *Starting 11/1/2021 – The warranty for the chassis body and motor have been extended to 36 months. The warranty for the battery pack is 12 months.
The COMPANY recommends that the USER first utilize the support materials shipped with the PRODUCT, PRODUCT diagnostics, the information contained on the internet, and email support. If unsuccessful to obtain the service under this WARRANTY the USER must notify the COMPANY or its authorized service representative.
CycleBoard also provides paid repairs and parts for sale for products that are out of warranty.
If the PRODUCT proves defective AND a claim is filled during the warranty period, the COMPANY at its option, will:
1. Repair the PRODUCT by means of telephone support, email support, or by providing service at no charge for the parts or labor.
2. Replace the PRODUCT with a comparable PRODUCT which may be new or refurbished.
3. Refund the original amount paid for the PRODUCT, less a reasonable allowance for the usage, upon its return.
Component warranty duration notes from the defects in the materials and workmanship.
The following are not covered by the warranty
- Damage has been caused by the modification or use outside those specified in the user manual.
- The serial number of the product has been altered or removed.
- The product has been dismantled and repaired/reassembled improperly or with aftermarket parts.
- Water damage is not covered under warranty.
- Damage or fault has been caused by other issues (excluding product design, manufacture, quality, etc).
- Natural wear and tear that does not affect the product function (including scratches and wear and tear on frame, grip tape, tires, etc).
- Damage has been caused by accidents or human errors, such as breakage caused by rusting in a very wet environment.
- Damage has been caused by overloading the CycleBoard.
- Damage has been caused by acts-of-god such as fire, flood, earthquake, freezing, etc.
ALL IMPLIED WARRANTIES (INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF THE MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO THE ABOVE 36 MONTH / 12 MONTH WARRANTY PERIODS. CYCLEBOARD, INC. FURTHER DISCLAIMS ALL EXPRESS WARRANTIES.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you if inconsistent with controlling state law.